Terms and conditions
Yendalloch Spa Cottage & Yendalloch Spa Studio
Owners and operators
AR & JM Gray Trading As Yendalloch
PO Box 74
Hepburn Springs 3461
Booking Conditions
Bookings will not be confirmed or dates held until a 50% deposit is received.
2 night minimum . Long weekends and public holidays may require longer
stays or have special loadings applied. Guests will be advised of applicable
tariff prior to making a reservation.
Standard check-in time is 3pm on day of arrival and check-out is 11am
unless otherwise advised by Yendalloch.
Yendalloch is not responsible if the chosen accommodation does not meet the
expected style of accommodation required.
It is the guests responsibility to read all terms and conditions of their
booking.
Yendalloch will not be held responsible for failure of utilities and essential
services such as electricity and water should it cease to function.
However
should any such events be made known to Yendalloch, every attempt will be made by Yendalloch
to contact the appropriate authorities to report such incidences.
At Time of booking guests are requested to specify the number of guests and
bedrooms to be used. If extra guests or bedrooms are used Yendalloch reserves
the right to apply additional charges.
Any damage caused by pets will be charged to guests.
Whilst we will make every effort to provide you with the accommodation
described Yendalloch must reserve the right to amend, vary or cancel
any booking.
•Yendalloch is strictly NO SMOKING - Any damage, loss of revenue or expense caused by smoking may be charged to guests.
Bush Fire Danger
Yendalloch is in declared busfire prone area - and guests are advised to aquaint themselves with saftey proceedures relevant to staying in such area. If a guest's stay includes dates declared by a Govt Regulatory body or CFA or Yendalloch as extreme fire danger or higher, Yendalloch may declare it unsafe for guests to stay and terminate your accommoadtion and all offers. In the event of this happening guests may at Yendalloch's discretion be offered accommodation on alternate dates or gift voucher or refund (administration charges as determined by Yendalloch may apply to any of these options).
Cancellation Policy
Yendalloch reserves the right to cancel a booking at any stage.
Strict policies apply -
Cancellations notified more than 30 days prior to arrival may incur an
administration charge of 30% of total tariff
Cancellations notified 30 days or less prior to arrival will forfeit the full
deposit or 50% of the total tariff.
. Cancellations notified 7 days or less prior to arrival will
forfeit the full tariff
Refunds are not possible on ancillary bookings cancelled or varied 7 days or
less prior to the date of the service. (e.g. hampers, massages, spas,
restaurants)
Travel Insurance is strongly recommended, in particular for both medical and
cancellation coverage
Packages booked, eg: massages, restaurants, spas, flowers, hampers etc must be
paid in full within 7 days prior to arrival and will not be refunded if cancelled or varied
7 days or less prior to the date of service.
Responsibilities
While Yendalloch takes great care in representing our properties as accurately as possible,
we cannot accept liability for any act, neglect or fault or for loss, damage, expense,
accident or inconvenience whether to property or person as a consequence of
services provided by Yendalloch or operators.
Guests are reminded that they are responsible for the security of their
belongings.
Please ensure your accommodation premises is secure when not occupied.
Guests will be held responsible for breakages, damages and losses incurred
during their stay
For your own protection and safety when using wood fires please exercise
special care and ensure that they are left in a safe condition when unattended
or when leaving premises.
Upon vacating make sure all heating, electric blankets, appliances, burners
and lights turned OFF and doors and windows secured.
Privacy
This Privacy Policy governs the manner in which Yendalloch collects, uses, maintains and discloses information collected from users (each, a "User") of the http://www.yendalloch.com website ("Site"). This privacy policy applies to the Site and all products and services offered by Yendalloch.
Personal identification information
We may collect personally identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, place an order, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
Web browser cookies
Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.
How we use collected information
Yendalloch collects and uses Users personal information for the following purposes: